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Garage Door HQ

How it works

One service call, start to finish.

A broken spring on Maple Street. Ten steps from the phone ringing to the door’s own record being updated — every one of them a screen in the real product, grouped into the four parts of the job.

  1. Phase 1

    Before the truck moves

    Steps 1–2

  2. Phase 2

    At the door

    Steps 3–5

  3. Phase 3

    The conversation

    Steps 6–7

  4. Phase 4

    Done and paid

    Steps 8–10

Phase 1 · Before the truck moves

The call comes in, and the job already knows which door it is about.

  1. Customer calls

    Find them if they have called before, create them if they have not. A customer has properties; a property has doors. If this is the same house as last February, the door is already there with everything on it.

  2. Schedule

    Put the job on the calendar with the door it is for and what they said is wrong. A one-person company does not assign it to anyone; a larger one picks the technician.
The schedule showing the day's jobs laid out by time

Phase 2 · At the door

The technician arrives already knowing the equipment, and leaves with a priced repair.

  1. Arrive

    The job opens with the address, the phone number, the door, the opener, the springs on it and what was done last time. Nobody reads the history out over the phone.

  2. Inspect

    Work down the door: spring system, hardware, door, opener, safety. Each component takes the kind of answer it has — springs are Good through Failed, a balance test is Balanced or Needs Adjustment, lubrication is Complete or Needed, auto-reverse passes or fails.

  3. Build the repair

    Findings that need work become estimate items. Tap Build Options and the failed spring is a line with a price from your own price book. Offer one option, or three — whatever this door needs.
The inspection checklist with Springs marked Failed and a Build Options button appearing

Phase 3 · The conversation

The customer sees what was found, picks when there is a choice, and signs.

  1. Present

    Tap Present to Customer and hand them the phone. The device locks to that one estimate — they cannot wander into your pricing, your other customers or your schedule. For a full installation proposal, send it instead and let them think about it.

  2. Approve

    They read what was found, pick an option when there is one to pick, type their name and sign with a finger. The signature is stored with the estimate and the option they chose, not with a different version of it.
The customer signing on the phone, with the chosen option and total above the signature pad

Phase 4 · Done and paid

The work happens, the parts come off the truck, the money arrives, and the door remembers.

  1. Do the work

    Fit the springs. Record the parts you used. Completing the job moves those parts out of the truck they came off, so the count is right without anybody updating a spreadsheet in the evening.

  2. Invoice and payment

    The invoice is built from the approved work and the parts used. Take a card on the spot, or record cash or a cheque. Card payments settle into your own Stripe account — Garage Door HQ never holds your money.

  3. Door Passport updates

    The door now knows it has new springs, when they went on and what came off. Next February, whoever pulls into that driveway starts from there instead of from nothing.
An invoice showing the approved work, the parts used and the amount due

And then

The door keeps the record.

Everything the call produced lands in one place. The next visit starts here rather than with a phone call to whoever went last time.

The Door Passport after the job: the door's specifications, its current torsion spring system and the dates each piece of equipment was fitted
The same door, after the work. The springs it now has, and when they went on.

That is the whole loop.

Run it once on a real job and the next one is faster, because the door already knows what happened the first time.

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